Option A
Attend to the guest
Keeps in-person service going.
Loses
- The call waits on hold or is lost.
- An enquiry or a direct booking may be lost.
AI phone agent for hotels
No call left unanswered. No booking lost.
Maspeak answers your hotel's phone as part of the team: it handles questions, takes direct bookings with zero commission and transfers to the front desk when needed. With a natural voice, around the clock.
Official partner · Opera Cloud PMSBookings saved this month
+US$ 10,200
across 720 calls answered
- Calls answered
- 100%
- Hours freed up
- ≈ 18 h
- Commission
- 0%
Already answering calls at
No. 02The front desk dilemma
When the phone rings, the front desk is forced to choose
Guest at the desk+phone ringing
Option B
Answer the phone
Saves the incoming call.
Loses
- In-person service is interrupted.
- The guest standing there is no longer the priority.
The third option
With Maspeak, the front desk doesn't choose
No more choosing between the guest and the phone.
The front desk keeps attending to the guest.
The call is answered and the opportunity isn't lost.
If the front desk can pick up, it picks up as usual. If it's busy, Maspeak takes the call.
If a human is needed, Maspeak transfers the call.
Nº 03What Maspeak does
The call gets resolved. And you always know what happened
Maspeak answers, resolves and books — and every call reaches your team with its reason, summary and details. Nothing is left hanging.
During the call
Incoming call · Front deskIllustrative conversation
Valentina
Hi, do you have rooms available this weekend?
Maspeak
Hello! Yes, we have availability. How many people would it be for?
Two. Does the double room include breakfast?
Yes, breakfast is included. Let me get you the rate and availability for those dates…
Great, book it for me.
Perfect. I'll take your details and leave everything on record for the hotel.
When the call ends, your team gets
Maspeak · team notification1 min ago
Booking recorded
Valentina asked about weekend availability and confirmed a double room for two. Her contact details were saved.
Reason identifiedDetails savedTranscript & summary
Maspeak · team notification12 min ago
Transferred to front desk
The guest wanted to add an extra bed to the booking. That request is arranged with a person, so Maspeak recognized it and handed off the call with full context — the front desk picks up without starting over.
Needs a personContext included
Illustrative notifications — this is how they reach your team.
Rioplatense Spanish · English · PortugueseUp to 3 simultaneous calls24-hour coverage
The hotel stays in control. Maspeak makes sure the call gets an answer.
No. 04Coverage modes
Maspeak adapts to each hotel's operation
Mode I
Full coverage
- Maspeak answers calls all day long.
- Runs 24/7, no days off, no holidays.
- Resolves, logs or transfers depending on the case.
Maspeak · 24 h
0024 h
Mode II
Scheduled coverage
- The front desk answers during the day.
- Maspeak covers nights, early mornings or peak demand windows.
Front desk
00082224
E.g. front desk from 08:00 to 22:00, Maspeak from 22:00 to 08:00.
Mode III
Front desk backup
- The front desk gets the first chance to answer.
- If the call rings past a set number of rings, Maspeak steps in.
- Avoids missed calls: every unanswered call can be a booking walking away.
12345Maspeak
E.g. Maspeak answers after the 5th ring.
The hotel defines the schedules, the rings and the transfer rules.
No. 05Continuous learning and memory
An agent that improves with every call
It learns your hotel.
If a guest asks something Maspeak doesn't know, the team answers it once — and it's learned for every call after that.
It recognises your guests.
When a guest calls back, Maspeak already knows their history: it greets them by name and picks up where the conversation left off.
No. 06Integrations
Integrated with your hotel's operation
PartnerOpera Cloud PMS
We are official Oracle partners, with an integration with Opera Cloud PMS.
AdminTour
Integration with AdminTour, the leading PMS in Uruguay.
Your current phone system
Works with the hotel's existing line, whether an IP phone system or a traditional line. No new number, no building work.
Using a different PMS? We integrate case by case.Tell us which
Zero commission per booking.
You're only billed for the AI's conversation time.
No. 07Frequently asked questions
What hotels usually ask us
And if anything is still unclear, write to us or talk to the agent directly.
Who we are
A team based in Uruguay
AI engineering and hospitality, working alongside the region's hotels.
Backed by
Let's start
Try Maspeak with your own hotel
Tell us about your hotel and we'll put together a demo with your real data.
Or talk to Maspeak right now