Do guests know they're talking to an AI?

Yes. Maspeak introduces itself as an assistant at the start of the call. If the caller would rather speak to a person, it transfers immediately. Even so, people are often surprised by how natural it sounds.

What happens if Maspeak doesn't know the answer?

It transfers the call to the front desk, or takes the details and notifies the team. Maspeak then keeps that answer for the next call.

Can it handle several calls at once?

Yes. It includes up to 3 simultaneous calls. If the hotel needs more, we can add capacity.

Which languages does it speak?

Spanish with a Río de la Plata accent, English and Portuguese.

How long does it take to go live?

Going live takes a few days. The Maspeak team builds the hotel's knowledge base and supports the whole process.

AI phone agent for hotels

No call left unanswered. No booking lost.

Maspeak answers your hotel's phone around the clock with a natural voice. It handles questions, takes direct bookings with zero commission and transfers to the front desk when needed.

Request a demo See how it works

Official partner · Opera Cloud PMS

5-star hotelLast 30 days

Bookings saved this month

+US$ 10,200

across 720 calls answered

Calls answered: 100%
Hours freed up: ≈ 18 h
Commission: 0%

Already answering calls at

Maspeak at a glance for hotels

Maspeak is an AI phone agent built for hotel operations. It answers guest calls when the front desk is busy or outside the hotel's chosen hours, handles approved routine questions, captures direct-booking intent and transfers calls to the right person when human judgment is needed.

Coverage that follows the hotel

The hotel chooses full-time, scheduled or ring-based backup coverage. Maspeak can speak Spanish, English and Portuguese, answer several calls at once and work with the property's existing number and phone setup.

Clear operational control

The hotel approves the information the agent may use, the requests it may resolve, the transfer destinations and the cases that must reach a person. Maspeak is not an emergency service and does not act outside that reviewed scope.

A hotel-specific evaluation

A useful demo uses the property's real call reasons, coverage hours, languages, PMS or reservation system and transfer rules. Before launch, the hotel hears representative calls and validates answers, names, dates, routing and handoffs.

Maspeak and the hotel begin by mapping the calls the property actually receives: availability and booking questions, property information, changes to existing stays, requests from guests already on site, groups or events, and calls that must reach a specific person. Each reason is assigned an approved answer, an information source, a transfer destination or a clear human handoff. Before launch, the hotel reviews representative calls and validates names, dates, routing and boundaries for sensitive situations. Only confirmed information, integrations and actions enter the initial scope; unresolved questions remain with the team until they are reviewed and approved.

For a fit assessment, share the hotel name and country, current phone or PBX setup, desired coverage hours, languages, reservation system and the teams that should receive transfers. Maspeak then prepares a demo around that operation.

No. 02The front desk dilemma

When the phone rings, the front desk is forced to choose

Guest at the desk+phone ringing

Option A

Stay with the guest

Keeps serving the person at the desk.

Loses

The call waits on hold or is lost.
An enquiry or a direct booking may be lost.

Option B

Take the call

Speaks with the person on the phone.

Loses

In-person service is interrupted.
The guest standing there is no longer the priority.

The third option

With Maspeak, both are taken care of

The front desk stays with the guest while Maspeak takes the call.

The front desk keeps attending to the guest.

Maspeak answers the call and records the opportunity.

If the front desk can pick up, it picks up as usual. If it's busy, Maspeak takes the call.

If a human is needed, Maspeak transfers the call.

Nº 03What Maspeak does

The call gets resolved. And you always know what happened

Maspeak answers, resolves and books. When the call ends, your team receives its reason, summary and details.

During the call

Incoming call · Front deskIllustrative conversation

Valentina

Hi, do you have rooms available this weekend?

Maspeak

Hello! Yes, we have availability. How many people would it be for?

Two. Does the double room include breakfast?

Yes, breakfast is included. Let me get you the rate and availability for those dates…

Great, book it for me.

Perfect. I'll take your details and leave everything on record for the hotel.

When the call ends, your team gets

Maspeak · team notification1 min ago

Booking recorded

Valentina asked about weekend availability and confirmed a double room for two. Her contact details were saved.

Reason identifiedDetails savedTranscript & summary

Maspeak · team notification12 min ago

Transferred to front desk

The guest wanted to add an extra bed to the booking. That request needed a person. Maspeak recognized it, handed off the call with full context and the front desk picked up from there.

Needs a personContext included

Examples of the notifications your team receives.

Rioplatense Spanish · English · PortugueseUp to 3 simultaneous calls24-hour coverage

The hotel stays in control. Maspeak makes sure the call gets an answer.

No. 04Coverage modes

Choose when you want Maspeak to answer

Mode I

Full coverage

Maspeak answers calls all day long.
Answers 24 hours a day, including nights, weekends and holidays.
Resolves, logs or transfers depending on the case.

Maspeak · 24 h

0024 h

Mode II

Scheduled coverage

The front desk answers during the day.
Maspeak covers nights, early mornings or peak demand windows.

Front desk

00082224

E.g. front desk from 08:00 to 22:00, Maspeak from 22:00 to 08:00.

Mode III

Front desk backup

The front desk answers first.
If nobody picks up after the number of rings set by the hotel, Maspeak steps in.
Avoids missed calls: every unanswered call can be a booking walking away.

12345Maspeak

E.g. Maspeak answers after the 5th ring.

The hotel defines the schedules, the rings and the transfer rules.

No. 05Continuous learning and memory

An agent that improves with every call

It learns your hotel.

If a guest asks something Maspeak doesn't know yet, the team answers it once. Maspeak keeps that answer for future calls.

It recognises your guests.

When a guest calls back, Maspeak already knows their history: it greets them by name and picks up where the conversation left off.

No. 06Integrations

Connects with what your hotel already uses

Partner

Opera Cloud PMS

We are official Oracle partners and integrate with Opera Cloud PMS.

AdminTour

We also integrate with AdminTour, the leading PMS in Uruguay.

Your current phone system

It works with the hotel's existing line, whether IP or analogue. You keep the same number and no building work is needed.

Using a different PMS? We integrate case by case.Tell us which

Zero commission per booking.

You're only billed for the AI's conversation time.

Request a proposal

No. 07Frequently asked questions

What hotels usually ask us

And if anything is still unclear, write to us or talk to the agent directly.

Who we are

A team based in Uruguay

Our backgrounds are in AI engineering and hotel operations.

Diego Marvid

Co-Founder & CEO

Before Maspeak, he spent more than 4 years as a Lead Machine Learning Engineer at Tryolabs, building AI and voice systems that run in production.

Tomás Wajner

Co-Founder & Head of Sales

He leads sales and partnerships at Maspeak, working with hotels to turn what happens at the front desk into product decisions.

Backed by

Let's start

Try Maspeak with your own hotel

Tell us about your hotel and we'll put together a demo with your real data.

Or talk to Maspeak right now